If it hasn't been packed yet, yes. Email us with your order number as soon as you can and we'll catch it.

Check spam and promotions first, which is usually where it usually is. If it isn't there, message us and we'll resend it.

Thirty days from delivery, unused and in its original packaging. Full detail is in our refund policy.

If the item is faulty or we sent the wrong thing, we do. Change of mind returns are at your cost.

Fifteen minutes, which is where the automatic shut off lands. There's nothing to time.

We'd take them out first. It is more comfortable without.

The Heated Eye Massager is a comfort and relaxation device, not a medical device. Don't use it if you've had recent eye surgery, or if you have a retinal disorder, cataracts or glaucoma. If you're unsure, ask your doctor first.

Wipe the contact surface with a slightly damp cloth. Don't submerge it or run it under a tap.

Charge it for a full hour with the supplied cable, then hold the power button for three seconds. If it still doesn't wake, message us.

Turn the massager off, forget the device in your phone's Bluetooth settings, then switch it back on and pair fresh.

Usually a low battery. Warmth is the first thing to drop. Charge it fully and try again.

Every method shown at checkout, including the express wallets. Prices include GST.

Checkout is handled by Shopify and is PCI DSS compliant. We never see or store your card details.